Omnichannel

Unified Inbox

What it is

SMS, Instagram DMs, Facebook Messenger, and Google Business Messages — all in one thread per contact. Your team sees the full conversation history regardless of which channel the customer used. Reply from one place, and the message goes back through the channel they prefer.

How we deliver it

We connect your social media accounts, business messaging profiles, and SMS number to the CU Command unified inbox. Each contact gets a single conversation thread that aggregates messages from all channels. Replies route back through the original channel automatically.

Frequently asked questions

Which platforms are supported?

SMS, Instagram Direct Messages, Facebook Messenger, and Google Business Messages. Additional channels are added based on client demand.

Can multiple team members use the inbox?

Yes. Messages can be assigned to team members, and conversation history is shared. No customer has to repeat themselves because they talked to a different person.

Does it create CRM contacts automatically?

Yes. When someone messages you for the first time on any channel, a CRM contact is created with whatever information is available. Subsequent messages update the existing record.

Can I send outbound messages from the inbox?

Yes, with proper consent. Outbound SMS requires opt-in. Social messages follow each platform policies. All outbound communication is compliance-checked automatically.

Interested in Unified Inbox?

Tell us about your business and we will show you how it fits your growth plan.

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